Leading

CEOs, presidents and executives partner with The Henderson Group to master a powerful communication style. Whether presenting before large audiences, communicating online or talking informally in a one-on-one conversation, customized programs improve communication skills and create “executive presence” for leaders throughout all areas of the company.

– Mary Ann Byrnes,”The Henderson Group was working with the entire executive team at CellularOne when I first met them. Their ability to get more out of strong presenters is amazing. When Kleiner Perkins tapped me to take Corsair Communications public, the Henderson Group did our pre-IPO road show and coached all of my senior executives. Everyone came away more polished, coherent and persuasive”

CEO Corsair Communications

Executive Coaching

Leading Through Communication

“I began working with the Henderson Group when I was in charge of Oracle’s Channel Partners program. I had everyone in my group who gave large presentations work with them. I also had all of my direct reports work with the Henderson Group at Sybase, Candle, and Hewlett-Packard. Everyone drew immense benefit.”
– Leith Anderson,
Senior VP Hewlett-Packard

Leaders are expected to communicate in ways that influence others, build commitment and set direction. Executives work one-on-one with a skilled coach to identify their own natural communication tendencies: strengths and areas of challenge. Videotape and highly individualized feedback provide a basis for leaders to refine their natural style and executive presence.

Thousands of executives and professionals at organizations including Oracle, Wells Fargo, Microsoft, Hewlett-Packard, the Federal Reserve, J.Walter Thompson and Visa have worked with The Henderson Group to master delivery skills, content development and leadership presence.

Leveraging each individual executive’s unique style, every engagement is customized to fit the company’s culture and sharpen the executive’s ability to energize and persuade. The Henderson Group’s unique experiential method effectively challenges unconscious limitations.

The results of this work:

  • Enhanced executive presence
  • Increased ability to influence and persuade
  • Better relationships with key constituencies
  • Improved organizational visibility

Specific Skills Mastered:

  • Individualized videotaping, review and coaching
  • Scheduling set according to executive need
  • Periodic coaching updates
  • Content and delivery consulting for major presentation events

Delivery: Customized formats, including online, one-on-one coaching and consulting.

Customized Consulting

“The coach is awesome. His care with presentation and the ability to reinforce the personal style over the content will have a lasting impression in my life.” Oracle

Presentation Preparation: Perfecting Message and Delivery

When key executives prepare high stakes presentations for new product launches, shareholder meetings, IPOs and analyst presentations, we work with them to:

  • Identify the critical core message
  • Structure a slideshow that gains acceptance for their point of view
  • Sharpen their personal style to enhance credibility, and to effectively engage and persuade.
  • Master Q&A sessions to involve the audience and keep them focused on the message.

Our customized approach is tailored to the needs of each individual company, speaker, event and audience.

Complete Communicator

Reaching Results in Every Business Transaction

“I place business calls differently now. I sincerely learned skills that I know will benefit my future career. The Henderson Group did an excellent job coaching all of us. Their professionalism is truly remarkable.”
– Sales Account Executive, Oracle

Over 95% of the workforce must interact with others in order to do their jobs, and communication skills are the number one factor affecting employee relationships with customers, superiors and colleagues.

The Complete Communicator work combines the communication techniques of several mediums in an intense, highly individualized, skills development program. Leaders learn to communicate effectively one-on-one, in small groups, standing before large audiences, and over the phone and Internet.

Through videotaping and individual coaching, leaders understand their current style of communication and learn how to project it more effectively in every business interaction.

The results of this work:

  • Quickly assess group dynamics, spot resistance and cultivate support
  • Establish immediate rapport with peers, superiors and groups
  • Effectively communicate with difficult individuals.

Specific Skills Mastered:

  • Making the right first impression with a warm, natural composure
  • Observing others and modifying communication delivery based on behavior, body language and tone of voice
  • Delivering candid feedback in ways that motivate and build relationships
  • “Thinking on their feet” to better handle questions and objections.

Delivery: Customized formats, including workshops, online, one-on-one coaching and consulting.

Consultative Communication

Influencing and Managing Others

“This kind of thing will really help us maximize revenue. I usually have a bad attitude when it comes to [this] kind of stuff, and I certainly was pleasantly surprised at how much value I derived!”
– T. Osterman, EMC

Whether meeting with a peer in another division of your company or with external customers, knowing how to successfully guide and influence is critical. In Consultative Communications, leaders learn how to productively interact with people in small, informal meetings in a way that naturally expands business opportunities.

Leaders learn empathic paraphrasing, probing and surfacing assumptions, heightening their ability to become trusted advisors to peers, colleagues and superiors. Through in-depth listening skills, deeper relationships develop that “synch” participants with peers, customers and partners.

Leaders are coached to expand “conversational territory,” and to use interpersonal skills that reduce conflict when probing for information. Dialogue tools equip leaders to take advantage of all communication interactions and uncover areas for cooperation. By sharpening their interpersonal “GUI interface,” participants learn to create an environment in which others are more comfortable discussing their real needs. Individuals come away with a dramatically improved ability to influence others in small, informal meetings.

The results of this work:

  • Quickly engage others more deeply, opening potential sales opportunities
  • Surface mutual mistaken understandings, customer satisfaction
  • Build a voluntary referral base
  • Develop a network of opportunities within organizations

Specific Skills Mastered:

  • Turning negative feedback into deeper understanding and relationships
  • Creating an environment where others are free to express hidden preconceptions
  • Increasing sensitivity to others’ perceptions and create an ongoing dialogue between equals

Delivery: Customized formats, including workshops, online, one-on-one coaching and consulting.

Customized Consulting

“The instructor is awesome. His care with presentation and the ability to reinforce the personal style over the content will have a lasting impression in my life.” Oracle

Communication Program Consulting: Strategizing Corporate Communications

Communication drives enterprise-wide initiatives. Consulting with organizations, The Henderson Group analyzes goals and problem areas, and develops communication programs to restructure organizations, recharge sales initiatives and revitalize customer service.

Using our unique methodology, companies develop a corporate communication strategy that changes cultures, aligns initiatives and motivates. Sales organizations produce better results; customer service promotes increased satisfaction; and geographically deployed organizations develop consensus and focus via the Internet.

The results are increased productivity, greater satisfaction and an improved bottom line.

The Art of Prezi

Prezi is quickly becoming the preferred alternative to stale and tedious slide-based presentation media. Prezi empowers users to seamlessly combine text, visuals, audio and video into a communication media that is more powerful, memorable, and dynamic than slides.

In addition, Prezi’s unique capability for users to employ movement, spacial relationship, and ‘big picture’ storytelling in a way that makes the message far more ‘sticky’ and easier to understand than slides.

The results of this work:

  • Craft prezis that illustrate a key Main Takeaway Sentence through the seamless use of text, visuals, audio and video.
  • Author and deliver compelling stories that succinctly illustrate the value of their solutions or ideas.
  • Deliver a prezi in front of an audience with power and Executive Presence.

Specific Skills Mastered:

  • Use Prezi’s capabilities to delivery compelling, highly memorable, and sticky messages.
  • Fashion a visually striking Central Theme that communicates your message on multiple levels.
  • Increase audience attention span and retention.
  • Structure presentations for maximum impact.

Delivery: Customized formats, including workshops, online, one-on-one coaching and consulting.

Super Storytelling

People don’t buy products. They buy stories.

From that primitive stone-age tribe who sat around the fire and listened to stories to today’s salesforce armed with the latest tech, the art of storytelling is as valuable as ever. Stories capture attention and make information believable, memorable and understandable.

Jonathan Gottschall, author of The Storytelling Animal, says science backs up the long-held belief that story is the most powerful means of communicating a message.

In business, storytelling is all the rage. Without a compelling story, we are told, our product, idea, or personal brand, is dead on arrival. In his book, Tell to Win, Peter Guber joins writers like Annette Simmons and Stephen Denning in evangelizing for the power of story in human affairs generally, and business in particular. Guber argues that humans simply aren’t moved to action by “data dumps,” dense PowerPoint slides, or spreadsheets packed with figures. People are moved by emotion. The best way to emotionally connect other people to our agenda begins with “Once upon a time…” (Excerpt from Fast Company: Why Storytelling is The Ultimate Weapon)

Because people make buying decisions based on emotion and then justify based on reason, Storytelling can mean the difference between winning and losing business.

By participating in The Henderson Group’s Super Storytelling workshop, you will be learn to:

  • Turn Case Studies into Super Stories That Cause Action
  • 4 Types of Stories You Need
  • Plot Guidelines for Maximum Impact
  • Storytelling Technique
  • Practice and Expert Feedback

Delivery: Customized formats, including workshops, online, one-on-one coaching and consulting.