"I have used the skills learned in class. In
fact, my team is hosting our quarterly
departmental meeting on Friday and I again plan on using your techniques. I
have taken several courses through Oracle University and I can honestly say that yours was the most exciting and challenging of them all. Thank
- A. Anastasi, Oracle
Results in Every Business Transaction
Over 95% of the workforce must
interact with others in order to do their jobs, and communication skills
are the number one factor affecting employee
relationships with customers, superiors and colleagues.
The Complete Communicator work combines communication
techniques in an intense, highly
skills development program. Employees learn to communicate effectively
one-on-one, in small groups, standing before large audiences, and over
the phone and Internet.
Through videotaping and individual coaching, participants
understand their current style of communication and learn how to project
it more effectively
in every business interaction.
results of this work:
- Quickly assess group dynamics, spot resistance and cultivate support
immediate rapport with peers, superiors and groups
- Effectively communicate
with difficult individuals.
Specific Skills Mastered:
- Making the
right first impression with a warm, natural composure
- Observing others
and modifying communication delivery based on behavior, body language
and tone of voice
- Delivering candid
feedback in ways that motivate and build relationships
on their feet" to
better handle questions and objections.
Delivery: Customized formats, including
workshops, online, one-on-one coaching and consulting.